Operations Analyst

Analyse logistics processes and support the business systems that run them. What you will do: - Map and analyse freight forwarding and logistics processes - Gather and document requirements, and write business, functional and bug specifications - Investigate system issues and find root causes - Prepare test scenarios, run UAT and record defects - Analyse data in Excel and support applications such as CargoWise - Suggest process improvements and automation, and manage incidents and requests within SLAs What you need: - Bachelor's degree in Logistics, Supply Chain, IT, MIS, Business Analytics or similar - Basic understanding of freight forwarding, customs, transport or warehousing - Strong Excel and problem-solving skills, with UAT and functional testing experience - Good communication with global users and technical teams - Advantages: ERP, TMS, WMS or CargoWise support experience - Preferred: CargoWise One, advanced Excel, basic Power BI, Visio and SharePoint Applicants need two non-related references.