Executive - Call Center

Serve customers and other callers on the life insurance company's hotline. Attractive pay package offered. The ad says to apply by 6 November 2026. What you will do: - Raise service standards, productivity and quality in the contact centre - Use system paths well to reduce referrals to the back office - Follow management instructions and meet service standards What you need: - Bachelor's degree from a recognised university - At least 2 years in customer care, front line, service desk or call centre work - Excellent English and Sinhala; Tamil is an advantage - Good telephone manners, negotiation skills and ability to work under pressure - Fair understanding of insurance regulations; basic knowledge of competitors and the market preferred