Account Manager

Look after subscription renewals for a group of customer accounts and keep customers satisfied. What you will do: - Run the full renewal process accurately and on time - Keep regular contact with accounts, with business and technical updates linked to the product roadmap - Keep pricing current and warn customers early about changes - Start commercial talks well before contracts end, and lead contract negotiations - Forecast renewals, spot accounts at risk and bring in other teams to keep them - Build relationships with decision-makers and procurement teams What you need: - Bachelor's degree or equivalent - Strong experience in subscription renewals, account management, customer success or similar - SaaS or subscription business experience, and knowledge of pricing, contracts and renewal cycles - Excellent negotiation, forecasting and communication skills - Comfortable working Africa or Middle East working hours WSO2 also offers flexible working culture, a vacation and leave plan, and health, dental and life insurance for family.